FAQ

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Tickets

Where can I buy tickets for the show?

Many shows you can buy tickets at the door.  Check our calendar for show details and click on link provided in show details for ticketing.

Is there seating available in the venue?

For shows in the big room, there are a few seating areas available, but it is mostly a standing room only venue. Some events may have reserved seating tickets available for purchase.  Our lounge area has bar and lounge seating in our smoking room.

I can’t make it to the show, can I get a refund?

Tickets will only be refunded if a band cancels. Ticket exchanges are not allowed, but if you are unable to attend, you may consider a secondary site like StubHub or announcing on social media.

Bar

Can we purchase drinks during the show?

Yes, our lounge bar is always open everyday 5pm-3am.  During big shows we have a second full bar open on the big side.

What type of payment is accepted?

Hi Tone takes cash and all major credit cards. Checks will not be accepted as payment.

I can’t make it to the show, can I get a refund?

A state issued ID is required of all guests, regardless of your age. If you are over 21 and do not have the proper identification, alcohol consumption will not be allowed.  Lounge side is 21 and up and our big side is 18 and up.

I think I left my credit card there last night, can I get it back?

You welcome to get your card anytime during business hours (5pm-3am).  Cards left over night will be charged of your tab plus 20% tip.

Conduct

What if I have to leave, but want to come back?

Reentry is only allowed for patrons over the age 21 years.  If you are 18 and up, no reentry is allowed

I’m disabled. What kind of accommodations can you make for me?

If you require specific accommodations, please call in advance or notify the manager upon arrival, and we will be happy to make arrangements for you.

Door Times

What time do doors open?

Our bar lounge is open everyday 5pm-3am.  During show nights, if you are 21 years or older, you are allowed to be inside our lounge before doors open.  Each show is different, so please check our calendar for show times.  Doors open 1 hour prior to show.

How late do shows run?

Shows end times vary on artist.  The Hi Tone closes at 3am .

Other information

Where do I park?

There is parking available in front of the venue on Cleveland and behind.  Do not park across the street or any business that has a do not park sign posted.

Where is the venue located?

We are located in the heart of Crosstown in Memphis, TN.  412-414 N Cleveland Memphis, TN  38104.  See map for directions at bottom of page.

Where can I view/download your logos?

All of our logos are at http://www.hitonecafe.com/logos/